How do I return an item?
Returns, Refunds, and Exchanges
You may cancel your order and return items for a full refund within 14 days of receiving the goods. Please email us with your order number reference and feedback why you wish to return or exchange.
Returned items must be received by us within 28 days of purchase.
Please return the items to:
Decorexi Ltd
58 Chiswick High Road
London W4 1SY
Please email us for a quotation if you would prefer us to arrange a return on your behalf.
The cost of a return collection will vary according to your location and whether the product purchased is a furniture item requiring a specialist transport service or a parcel service.
Once a quote is accepted, the cost of our collection service will be deducted from your refund.
Third party carriage collection is charged at £35 per parcel measuring 60x60x60cm maximum weighing up to 30kg.
Large, fragile or furniture items are charged from £50 upwards per item depending on your location and the item purchased. Please contact us for more information should you wish us to organise your collection.
* Exceptions apply for Trade Account Customers (please see our Trade Terms and Conditions).
* Special order and/or items returned may incur a 50% restocking fee. Special Order is defined as any product which has been ‘specified’ by an FFE specialist, trade or production company.
* Refunds are paid in Pound Sterling. Decorexi Ltd. cannot be responsible for any fluctuation in exchange rates and consequent loss of currency as a result. We would advise our customers to consider this before making any overseas orders.
* Bespoke or made to measure items are not refundable or returnable. Please check your dimensions and specifications are correct before production commences.
Items must be returned in perfect condition and in their original packaging before a refund can be given. If you are sending your item back with your own nominated carrier, please ensure you have full insurance to cover any potential damage in transit and send it via recorded means for your own protection. We do not accept liability for goods lost or damaged in transport.
