How do I return an item?
Returns, Refunds, and Exchanges
Returned items must be received by us within 28 days of purchase of the items. Please return the items to:
58 Chiswick High Road
London W4 1SY
* We will exchange or refund items if they are returned in perfect condition in their original packaging. Please wrap items very securely and use registered delivery for your own protection. We cannot accept liability for goods lost or damaged in transport.
* For hygiene reasons, we cannot exchange/refund pierced items.
* Refunds are paid in Pound Sterling. Decorexi Ltd. cannot be responsible for any fluctuation in exchange rates and consequent loss of currency as a result. We would advise our customers to consider this before making any overseas orders.
Please email us for a quotation if you would prefer us to arrange a return on your behalf.
The cost of a return collection will vary according to your location and whether the product purchased is a furniture item requiring a specialist transport service or a parcel service.
Once a quote is accepted, the cost of our collection service will be deducted from your refund.
Bespoke or made to measure items are not refundable or returnable. Please check your dimensions and specifications are correct before production commences.
Third party carriage collection is charged at £20 per parcel measuring 60x60x60cm maximum weighing upto 30kg.
Large, fragile or furniture items are charged at between £30 and £60 per item depending on your location and the item purchased. Please contact us for more information should you wish us to organise your collection.
Please note that items must be returned in their original packaging before a refund can be given. If you are sending your item back with your own nominated carrier, please ensure you have full insurance to cover any potential damage in transit and send it via recorded means.